Contact

Contact OEMHVACPartsCanada.ca

Need help with an order, product availability or identifying an HVAC replacement part? Use the contact form below and our team will respond as quickly as possible.

We assist customers with:

Product availability
Order status and shipping updates
OEM part identification
Product compatibility questions
Website and ordering questions
General customer service inquiries

Contact Us Using the Form Below

Please provide as much information as possible when submitting your message. Complete details help us respond faster and reduce the need for additional emails.

For product or part-identification inquiries, include:

Equipment manufacturer
Complete model number
Serial number
Original part number, if available
A clear description of the part needed
Clear photographs of the part and equipment label, when possible

For order-related questions, include your:

Full name
Order number
Email address used when placing the order
Brief description of your question

How Long Does It Take to Receive a Response?

Response times may vary depending on the type of request, the information required and how busy we are.

Product availability inquiries:
Typically answered within one to two hours during normal business hours.

Order status inquiries:
Generally answered within one to two hours. Some requests may take longer if we need information from a supplier, warehouse or shipping carrier.

General and technical inquiries:
Most are answered within a few hours. More detailed questions may require additional research or equipment information.

We make every effort to reply as quickly as possible and appreciate your patience during busy periods.

Before Contacting Us About Part Compatibility

HVAC manufacturers may use different components in equipment that appears similar. A model name alone may not be enough to confirm the correct replacement part.

Providing the complete model number, serial number and original part number gives us the best chance of helping you identify the correct component.

Please note that part-identification assistance does not replace an on-site diagnosis by a qualified HVAC technician. Heating and cooling equipment may involve electricity, gas, refrigerants and other safety hazards.