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Terms and Conditions

Terms & Conditions

Welcome to OemHvacPartsCanada.ca, where transparency and clarity are at the forefront of our values. By accessing our website and making a purchase, you agree to fully understand and abide by our Terms and Conditions. We urge you to read these terms carefully before proceeding with your order, ensuring that you have all the information you need to make an informed decision.

Please note that our Terms and Conditions may differ from those of other online HVAC part sellers. As a specialty HVAC supply parts website, we operate as your HVAC Broker. This means that we may handle stock, pick up, and shipping differently than what you might have experienced with other sellers. We believe in being open about our unique approach to ensure you have a clear understanding of our business model.

When you click the terms and condition checkbox during checkout, you are not only confirming your purchase but also acknowledging that you fully comprehend and accept our Terms and Conditions in their entirety.

At OemHvacPartsCanada.ca, we interpret our terms and conditions based on our intention to act as your HVAC Broker, not an HVAC warehouse. If you ever find yourself unsure or confused about this concept or any other aspect of our terms, we encourage you to reach out to us for clarification before proceeding with your order.

As a family-run business, we prioritize providing exceptional service and maintaining transparency with our customers. Most of the issues we encounter relate to Returns or Cancellations, which can be challenging due to our reliance on HVAC distributors. Since we do not physically stock these items and act as your HVAC Broker, the return process becomes complex and, in most cases, not feasible.

To protect both parties, it is crucial that you commit to your purchase and thoroughly review the product details and compatibility with your HVAC system before placing an order. Please take the time to read our Cancellation Policy and understand the implications of a potential return.

Please be aware that when we mention an item is "in-stock," it means the product is available from our trusted distributors, not physically with us. Rest assured that we can have the part ready for shipping within hours once confirmed.

As we constantly strive to provide accurate information, errors may occur on our website, such as technical and typographical pricing errors, incorrect product numbers, or visual discrepancies. If you notice any issues, please contact us before placing your order and provide us with the model and serial number of your HVAC unit to assist us in rectifying any inaccuracies.

At OemHvacPartsCanada.ca, we are not a retailer, but a specialty online HVAC store, and our conditions are clearly outlined in our Terms and Conditions. Every customer is responsible for understanding our offerings before making a purchase. We want to ensure that all our customers are aware that unless HVAC Certified in Canada, purchasing HVAC products is prohibited in a retail store.

Different provinces may have varying policies concerning HVAC equipment purchases, often requiring proper certification. If you are uncertain about these regulations, please feel free to contact us for further information.

We value your business and are committed to providing you with the best service and products. By working together to understand and respect our Terms and Conditions, we can ensure a smooth and satisfying HVAC shopping experience. If you have any questions or need assistance, don't hesitate to reach out to us. Thank you for choosing OemHvacPartsCanada.ca as your HVAC partner!

 

Shipping Policy:

At OemHvacPartsCanada.ca, we want to ensure complete clarity and transparency regarding our shipping policy. Please take note of the following information:

  1. Shipping Schedule: We process shipments Monday through Friday, excluding holidays. To efficiently fulfill your orders, we have a 9-10 A.M. cutoff time for most items. This allows us to physically retrieve the items from our trusted HVAC distributors.

  2. Our Role as HVAC Supplier: It is essential to understand that we are not an HVAC distributor ourselves. Instead, we utilize reputable HVAC distributors to source and purchase the parts you need. This ensures that you receive genuine and high-quality products for your HVAC system.

  3. Shipping Timeframes: For popular items stocked at our distributor warehouse, you can expect timely delivery. However, non-popular items that are not readily available may take between 5 to 15 days to be shipped. In such cases, we will proactively reach out to you, informing you of the estimated lead time and confirming if you are comfortable with the waiting period.

  4. Communication with Customers: To avoid any misunderstandings, we will send you an email with the estimated time lead for your order. We kindly request that you promptly respond to this email, indicating your agreement or any concerns you may have. If we do not receive a response, we will proceed with placing the order, assuming there are no issues.

  5. Order Cancellation Policy: Once we have ordered the item and you have agreed to the time lead, the order cannot be canceled, even if the shipment takes longer than the provided ETA. We ask for your understanding in this matter, as we rely on our suppliers' logistics and cannot always control unforeseen delays.

Our priority is to provide you with excellent service and reliable products for your HVAC needs. If you have any questions or need further clarification, please do not hesitate to reach out to our dedicated team. Thank you for choosing OemHvacPartsCanada.ca as your HVAC parts supplier. We look forward to serving you!

 

Shipping Providers: Our default courier is Canada Post, a reliable and trusted shipping provider. The majority of our items are shipped with Canada Post, offering efficient delivery services across the country. However, in some instances, due to unforeseen circumstances or inventory logistics, your item might accidentally be shipped with Canada Post, even if you selected an alternative shipping provider during checkout. If you have a specific preference for another courier, we encourage you to contact us and inform us of your chosen shipping courier.

Shipping Timeframes: We understand the importance of timely delivery, and we strive to process and ship orders promptly. Most items are shipped within 24 to 48 hours of your purchase. However, please be aware that shipping times may vary depending on factors such as product availability, supplier processing times, and delivery location. Rest assured, we are dedicated to getting your order to you as quickly as possible.

Order Processing and Cancellation: To ensure efficient order processing, we have a 9-10 A.M. cutoff time for most items. This is because we physically retrieve items from our distributors in the mornings and spend the early afternoon packaging and shipping them out. It's essential to understand that we are not an HVAC distributor ourselves; instead, we use HVAC distributors to purchase your parts. Therefore, once your order is placed and shipped from our supplier, it is considered sold. If you wish to cancel your order, it must be done before we process it to avoid cancellation fees.

Special Order Items: Due to the complex nature of our supplier's return policy and the general consensus of not selling to the general public, we consider ALL items sold on our website as special order items. It is vital for buyers to ensure they know exactly which part they need before placing an order. We encourage you to conduct thorough diagnostics on your HVAC equipment before making a purchase to avoid any issues. Our website is not meant for part swapping; it is a specialty site for HVAC parts, and we expect that you or your hired HVAC technician have a clear understanding of what you are ordering.

Address and Email Updates: To prevent shipping and communication issues, please keep your shipping address and email information up-to-date. If a package is returned to us as undelivered due to an address error, additional shipping costs will be required for reshipping. In such cases, if you choose to cancel the order, we may need to charge a percentage of the product cost and any incurred shipping fees. We also advise that you regularly check your email for updates and notifications regarding your order.

Inspecting Your Order Upon Arrival: Upon receiving your item, it is crucial to inspect it immediately for any shipping damages. If you notice any issues, please inform us within 24 hours of receipt, providing us with photos of the damaged item and packaging material. Failure to notify us within this timeframe may affect our ability to process a claim.

Venmar/VanEE Motors: When ordering Venmar/VanEE Motor Assemblies, it is imperative to ensure you select the correct one, as we no longer accept exchanges on these items. We have encountered challenges in the past with hardware kits being lost, original boxes damaged, or customers struggling to repackage these motors properly for returns. To maintain the quality of our service and protect our customers' interests, we have decided to no longer accept these motors back, even for exchanges. If you have any doubts about the motor you need, please contact us, and we'll be happy to assist you in making the right choice.

Defective Parts and Warranties: Though it is extremely rare for items to be defective upon arrival, please remember that proper installation by a licensed HVAC technician is essential. We cannot verify if a person installing the equipment follows the manufacturer's specifications. As a customer, you assume full responsibility for your purchases, including proper installation. Manufacturers often require HVAC technicians and contractors to file warranty claims, and an HVAC license is typically needed for these claims to be processed. Our role is to work within the policies outlined by the manufacturer and supplier, and we appreciate your understanding in this matter.

Our Commitment to You: At OemHvacPartsCanada.ca, we have provided these comprehensive Terms and Conditions to ensure complete transparency and clarity. Our priority is to make sure you have all the information you need before making a purchase with us. We want to build a strong foundation of trust and honesty with our customers. Should you have any questions or concerns regarding these terms and conditions, please feel free to contact us before placing your order. We are here to assist you and provide exceptional customer service.

Email and Communication: We are a family-run online HVAC company, and we genuinely value our customers' understanding. While we strive to respond to email requests promptly, there might be instances, particularly during busy seasons, when emails may not receive an immediate response. If you don't hear back from us within a day, please don't hesitate to send another email. Our priority is to serve each customer to the best of our ability, but as we handle all aspects of the business, including picking up, packaging, and shipping items, there could be occasional delays. Your patience is sincerely appreciated.

Cancelling Your Order: If you decide to cancel your order, we kindly ask that you do so right away. Our inventory system is efficient, and once an order is placed, it is often processed with suppliers within minutes or hours, even during weekends. We understand that cancellations can be inconvenient for both parties, which is why we encourage customers to be certain about their orders before completing the purchase. In the HVAC industry, cancellations can be perceived as unprofessional, and this may lead to distributors refusing to work with us. Our commitment is to provide the best service possible, and we hope our customers share this same level of commitment when placing an order.

Refunds: If you have been granted a refund by our staff, please note that the refund processing time may take anywhere from 1 to 14 days. Rest assured, we aim to expedite this process as much as possible. Should you encounter any delays or issues with your refund, please don't hesitate to contact us, and we'll promptly assist you.

Incorrect Item Shipped: While we make every effort to ensure accuracy in shipping, human errors can occasionally occur. If you receive an incorrect item, please notify us immediately so that we can rectify the situation promptly. For incorrect items received within 24 hours, please inform us, and we will arrange for the incorrect item to be returned at our expense. After this 24-hour window, the responsibility of return shipping will be yours. We may also require the item to be delivered back to us before sending you the correct replacement, as we need to ensure the item being returned is in perfect condition. If the incorrect item was damaged or lost during the return, you will be responsible for the item.

Defective Parts and Warranties: We want to assure you that it is highly uncommon for HVAC equipment to be malfunctioning upon arrival. We work closely with our suppliers and manufacturers, who thoroughly inspect and check items for quality and functionality. However, we must emphasize that, as a customer, it is crucial to ensure proper installation by a licensed HVAC technician. Licensed HVAC techs receive extensive training on how to install equipment according to the manufacturer's requirements. It is essential to understand that warranty claims often necessitate reporting the defect and providing details on how the replacement part was installed. Additionally, a licensed HVAC contractor is typically required for warranty-related procedures. We operate under the policies set forth by manufacturers and suppliers, and while we do our best to assist customers, certain warranty processes in the HVAC industry are more specialized and require compliance with specific guidelines. We kindly ask for your understanding in this matter.