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Terms and Conditions

OemHvacPartsCanada.ca is a HVAC Specialty Online Store

By accessing this website and purchasing your item, you are agreeing to be bound by this website’s Terms and Conditions of Use.

By purchasing, on this website, you are agreeing that you have read all materials including: links, web pages, and the terms of this website, and are satisfied with the information provided to you.

If you do not agree with any of these terms,You Are Prohibited from using or accessing, and purchasing on this site.

The materials on OemHvacPartsCanada.ca website are provided "as is". OemHvacPartsCanada.ca makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including but without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

In no event shall OemHvacPartsCanada.ca be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption), arising out of the use or inability to use the materials on OemHvacPartsCanada.ca Internet site, even if an OemHvacPartsCanada.ca authorized representative has been notified orally or in writing of the possibility of such damage.

The materials appearing on OemHvacPartsCanada.ca website could include technical, typographical, incorrect product numbers, or photographic errors. It could also include errors with regards to "Free shipping", or "Free capacitor", when in reality this could be false. OemHvacPartsCanada.ca does not warrant that any of the materials on its website are accurate, complete, or current. If you see any listings that have errors, contradicting information, or listing that advertises free shipping or a free capacitor, it is your responsibility to let us know prior to your purchase of an item or items and clarify any information on the particular listing. OemHvacPartsCanada.ca may make changes to the materials contained on its website at any time, without notice.

OemHvacPartsCanada.ca may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

If you see a product video/photo on a listing, it is to show you, the customer, what you will be receiving. In some cases a product that is shown in the video/Photo, may not represent the exact item you will be receiving; but you will receive an item of equal or greater value, which adheres to the specifications advertised in the listing. There are times when a supplier or manufacturer may have back ordered a part, and we make the decision to upgrade your item to something from a different manufacturer, this items will fit the same specifications, as what you ordered and will be of equal or greater value.

Marketing videos that appear on our website should be taken in with perspective; we use them to show you, the customer, how our business is run and to depict what kind of work we do.

All orders are considered Special Orders, unless you are informed otherwise, by a member of the OemHvacPartCanada.ca Team.

This could also mean that part(s) may have to be brought in from suppliers throughout Canada and the US. This means that some items could take longer to ship out than others. If you have any question regarding this please contact us.

All sales on our HVAC parts are final sale. This site is a speciality site for HVAC parts. Due to the complex nature of diagnostics, and stiff return policy from our suppliers, returns are difficult to authorize. All items that are sold on this website are considered special order items. It is the buyer's sole responsibility to ensure which part he or she requires.

OemHvacPartsCanada.ca relies on distributors and suppliers to hold onto the bulk of the HVAC parts and equipment that we sell online, unless it is a popular part.

This means that our return policy (If the part that you have ordered is able to be returned) is contingent on the distributor, supplier, and manufacturer return policies. It is difficult for our return policy to be flexible, as our return policy adheres to the guidelines which they provide us.

Return Policies from the manufacturers, distributors, and suppliers include the following: There is no return granted without written authorization; and in the case of returns, restocking fees may apply. Also, the item(s) returned must be in perfect, unused, and new condition, in its original packaging.

In all accounts, the customer will be charged a restocking fee, to cover any costs that have incurred in the processing of your order. Before a return or an exchange is granted, an employee of OemHvacPartsCanada.ca must approve the request

If you ship your item back to us, without our permission you will assume all liability and responsibility for the item that you are shipping back to us. This means that if the item receives any damage during shipping you will be financially responsible for the damages. You will either have to replace the item, or compensate us for the item. If your item has been approved as returnable, one of our staff members will thoroughly inspect the item being returned to us and you will be subject to up to a 50% restocking fee. This is to cover the product, shipping cost, which includes packaging material i.e. bubble wrap boxes packaging tape labelling, and man-hours that it cost too originally order your item and to have it shipped out. If you have any questions or concerns regarding this please feel free to contact us

There are no exceptions, all returns or exchanges must be approved prior to the item being shipped back to us.
If an item, that you wish to return, has been installed and/or the packaging material is not in perfect condition, the item will not be accepted for a return or an exchange.

Returns, if permitted :

Buyers must have a Return Authorization (RA) number. Items without an RA number will be refused and returned to shipper.

Shipping Policy

Items are shipped Monday through Friday(excluding holidays) with a 3:00 p.m. cutoff time. The majority of our orders are considered Special Orders. Most items are shipped within 1-2 days of your payment clearing. It is your responsibility to keep your shipping address updated. Should the package be returned to us as undeliverable due to an error in the address you have on file, additional shipping costs will be collected to compensate for re-shipping the item. Please note that our order processing is quite efficient. Often, an item is ordered with our suppliers within minutes of us receiving the order. Please note that it does not matter what the status on your log in shows. In most cases it will still show as "awaiting fulfilment", but do not assume that this means we have not reviewed or processed your order. Awaiting fulfilment means that, we are waiting to fulfill the order before shipping. We are unable to check a box that says processing. Please review your order for accuracy before submitting it.

We do provide tracking numbers, if requested.

Smaller Items (i.e Flame Sensors will be shipped out by regular mail.) https://www.oemhvacpartscanada.ca/blog/nonresponsibility-disclaimer/

Please note that some of the items listed on our site may be shipped out within 1 to 14 business days. If you have any questions about the time frame in which you will receive your part, please contact us prior to purchasing your item(s).

Once a shipment leaves our facility, it is in the hands of the shipping carrier, Canada Post. Your item has been expedited, which means you should receive your item, within 2 to 10 business days, from the date of shipping. However, there are no guarantees that this will happen. OemHvacPartsCanada.ca will always give the due diligence required to ship out the items ASAP to our customers; however, we cannot be held responsible for 3rd party actions. Customers must realize that most professional carriers always try to deliver goods in a timely manner, but unforeseen circumstances, such as: bad weather, holidays, traffic accidents, broken down equipment, and human error can cause delays and at times, damage to goods.

In the event that a package has been shipped and passes the expedited delivery time of 2 to 10 business days, it is up to you to inform us of this.  We rely on a Canada Post to review the complaint and we are unable to affect the progress or the outcome. (Please note that flame sensors are not included in this, unless the customer has requested and paid for extra coverage)

We understand that the delay may cause frustration, but we do not intentionally cause delay, this is usually out of our control. We are very efficient when sending out packages; we ensure the correct address is placed on the packages and double check this to ensure accuracy. The delays are out of our hands, as Canada Post is in charge of the process, and there is nothing we can do to speed it up. If your package was sent to the wrong address due to a Canada Post error, they will redirect it to a different processing facility and send it to the correct address.

If you have any questions relating to this please contact our customer service representatives, under the contact section.

 Exchanging a Part

For those customers, who have realized that they have made a mistake in their order, and would like to exchange a product for another product, which they meant to order, you can do this with our permission. Please keep in mind, sometimes we are unable to allow this, even if you would like to order a different part on our website.

If you are given permission by one of our team members, you will be required to pay the difference in order to purchase the new part, and you will be responsible for shipping the product you wish to exchange, at your own expense.

The item that you are returning must be in perfect condition, with all original packing material and accessories, in tact.
Please keep in mind that you must ship back the item, first, before you receive your new item. The reason for this, is that we need to be able to examine the part that is being returned to us. We must ensure that the part is in perfect condition, for us to able to resell it; this includes the packaging materials and the boxes.


We will not ship out the alternate item, until we examine the item being returned to ensure that it is in perfect condition. If the packaging material or the item is damaged, this could inhibit our ability to resell the item; we will not be able to provide an exchange and will ship the original item back to you. You will incur any charges for shipping the original item back to you.


In the event that the item you are shipping an item back to us, that is damaged during the shipping process, you will have to make a claim with the shipping provider for the amount of the damaged item. This will be up to you to sort out, as we will not ship any item out to you, until the lost or damaged item cost is covered. Once the damaged or lost item cost is covered, we will send the new item to you. Also, due to the fact that OemHvacPartsCanada.ca is a specialty HVAC supplier, this means that in most cases items are ordered in, directly from our dealers. Therefore, these are considered Special Order Items and we are rarely able to exchange the items with our suppliers.

OemHvacPartsCanada.ca wants to ensure that you receive the part that you want, but in these cases, extra cost will be generated. Our cost in processing and holding onto the exchanged item will have to be added to the overall cost for the customer. Therefore any difference in cost will have to paid by the customer.

OemHvacPartsCanada.ca cannot stress the importance of you, the customer, knowing what it is that you are ordering. If you are in doubt about what you are ordering, please send us your questions and we will be happy to assist you.

 

Customer and Seller Responsibility

Customer Responsibilities are included, but not limited to, below:

You are the expert. You can see the HVAC equipment. Please keep this in mind, when you order an item or items from us. Since we cannot inspect the equipment, you must give us as much information as possible, when you are inquiring about ordering the part or parts, you require. Please give us the make, model #, serial #, or any other information that would be helpful. This includes information on the HVAC equipment, and the part that you are looking to replace. We cannot and you should not expect that we can provide you this knowledge or that we know what kind of equipment you have and what you are attempting to do. This is impossible for us to do.

Therefore, it is your responsibility to check and double check the information that you are giving to us and the information that you are receiving from us or one of our web pages. Please do not assume that everything is correct, if you are unsure, please ask. This request could save you hundreds of dollars.

You are responsible for having your furnace diagnosed, prior to changing any parts. A normal charge for a diagnosis is $90 to $130, from your local HVAC company. We recommend that you do not diagnose the problems yourself, and do not diagnose them online either. Using the internet can help sometimes, but most of the time it can end up costing you more money. We leave the decision up to our customers, we are simply providing tips that could help you save money in the long run.

If you have any questions or concerns, please send us your questions through our contact page.

Seller Responsibilities are as follows: OemHvacPartsCanada.ca is the seller. Our responsibility is to provide the customer the products, which have been purchased by the customer off of our website listings.

Information that the customer provides to us, will be directed to the correct distributor, manufacturer, or supplier, so that we can determine what part you require.

 

Customers Providing Product Information to OemHvacPartsCanada.ca,

In order to purchase parts, you are subject to the following Terms and Conditions:

OemHvacPartsCanada.ca relies on you, the customer, to provide us with the correct equipment Model, Serial, or Replacement Part Number.Therefore by agreeing to purchase a part, you are taking on full responsibility for providing correct and complete information to the customer service representatives at OemHvacPartsCanada.ca.

This information must be provided over email and there are no exceptions to this rule. This will ensure that no errors are made in the correct pricing and ordering of your part. A phone conversation can result in a member of our team taking down incorrect information, due to misunderstanding. In the event that you receive a product that is not the correct item, but matches all of the information that you, the customer, has provided OemHvacPartsCanada.ca, it will be at the discretion of the OemHvacPartsCanada.ca team to determine whether we can accept either an exchange or a return of that item.

In some cases, the item may not be able to be exchanged or returned. Please do not assume that simply because an item has not been installed, it can be returned. Even items that have not been installed, are in perfect condition, and are in original packaging cannot always be returned. This is the case with many special order items, but other items may also be subject to this condition. Please provide all information on your furnace before you order your part. Do not purchase a part and then send us the information requesting to know whether the part will work with your furnace; you must do this before you purchase your item. If, you, the customer sees incorrect or contradicting information, please contact us right away and let us know. If you proceed to purchase an item with these errors, you still may not be able to do a return.

Restocking fees may apply to returned items, which can range from 25% to 50% of the total product price. Hourly fees may apply if this imposes significant distraction for our staff from previously assigned tasks, these fees can amount from $40 to $100. If you are not sure whether you are providing the correct information for ordering your part, please contact us by email at info@oemhvacpartscanada.ca and we will run your furnace model number. We can speak to our manufacturers and dealers so that we can obtain the recommended part (which you require) for your furnace model. It is very important to ensure that all model numbers and product information provided to us are complete and correct. If in doubt, please do not hesitate to ask.

If you are looking for a part and it is not on our website.

It is your sole responsibility to provide us with the complete information about your part. This means we need, at least, the following: Model and serial number of your equipment. This will help us in determining what part you require.

For our due diligence, we request that you also send us the part number, if you have it, which you are replacing. If you can send us photos, that is also recommended.

Once the information has been gathered, a listing will be created and then provided to you. You are responsible for reviewing this listing, to ensure that this is the part, which you require. Failure to do so, will lead to the possibility of you receiving the incorrect item and return may not be possible. Please take your time in reviewing the information that we provide to you, the more time spent now, will save you money in the long run.

Links provided to you

If you have provided us information for a replacement part that requires a new listing to be made on our website, we will do so; a web page will be created and will include the information that the distributor, supplier, or manufacturer has provided, based off of the information you have sent to us.

Please review any link(s) that we provide to you, and if there is any incorrect information or information which does not align with the information that you have provided, please let us know. The more information you provide to us, the less likely there are to be any errors, so please provide sufficient information and review any information provided to you, to ensure any errors are caught, before a purchase is made.

If you do not review the link and assume that everything is correct and receive the item, as advertised, on the link provided to you, we will consider the item as correct, since it matches the information on the link.

Requesting information from customers

It is your responsibility to provide us with the correct information. Do not expect us to request further information about your equipment, it is your responsibility to provide us all pertinent model numbers, serial numbers, and additional information.

As an online specialty HVAC Parts Store, we are unable to chase our customers, so that we can receive the correct information, as that will take a lot of time away from our staff. Therefore, we require that customers hold themselves responsible for providing us correct information on their HVAC equipment and parts.

This does not mean that we will not confirm whether a part will work or what type of part you need, based off of a model number; this means that we will not email the customer back and forth to try to have the customer send us the information that we require to ascertain what part is correct for the repair.

If this information is not given, we will not be able to respond, as we have customers who have provided us complete information, and they will take priority over those, who have not provided this information.

OemHvacPartsCanada.ca may require more information from you on your HVAC equipment

Even if you have purchased the item from a listing, that appeared to have the information that you require. 

This is more likely to happen if the listing does not have a product number on it, as this is how we determine what part to ship out, but even listing with part numbers could still be hard to track down. 
This is more likely to happen if the product is Honeywell or A.O Smith.
Our staff works hard to ensure that every listing on our site has a relevant product number, but this is something that cannot be guaranteed. There could be many reasons for this, therefore we encourage customers to contact us first, if you see a listing without a product number.
This is more prevalent in the capacitor listing, but also relates to other listings that do not have product numbers. It will be up to you to provide us with your make, model, and serial number of your equipment. Our staff will contact you regarding this, if we see that there is a problem tracking down the product, that you have ordered. If you are ordering a capacitor, do not worry about providing us a photo of it, as we are only able to track parts down with the make, model, and serial number of the equipment. Part numbers often change, this is why we require the information about your equipment.
In the event that you do not respond to our emails or do not provide us with the information that is required, this could cause a delay in receiving your order.
At this time, you will not be allowed to cancel the order, as our staff are working hard to track down the correct part for your unit and therefore we have incurred cost.
In the event that we do agree to cancel your order, at this stage, a cancellation fee will be applied.

 

Pricing

Price of parts on the Site are subject to change without notice. Errors will be corrected when noticed, and OemHvacPartsCanada.ca reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

 

Free Capacitors

In most cases capacitors are included with the purchase of a blower/condenser motor. This will be indicated on the listing page as “Free Cap/Capacitor is included”. However, there are exception to this. If, the listing motor pages doesn’t say that there is a capacitor included, this means that the capacitors is NOT included. If, you require a capacitors with your condenser/blower motor please look at our capacitors section. although some capacitor may not be included with the purchases of your motor we will provide a discount on the capacitor as long as it's purchase at the same time as the motor. If, you have any question or concerns relating to this please feel free to contact us. 

Flame sensors

Flame sensors are shipped out by regular mail, if you wish to have your flame sensor shipped out using a tracking number, it is important to contact us in regards to this prior to your order. Or, to order your flame sensor from the webpages that say on the page that tacking will be provided. There is extra cost associated with this service, we will advise you upon contact. OemHvacPartsCanada.ca does not take responsibility for flame sensors that go missing after we ship them out. OemHvacPartsCanada.ca takes all precautions when shipping out flame sensors with regular mail, this includes the customer's address, and we also provide a return address on the package. As there is no tracking number for us to track the flame sensor, there is no way for us to know what happens to missing flame sensor. This is extremely rare, as all items are sent out through Canada Post. If you have not received your flame sensor, it is important to contact us immediately, and you may be required to pay an additional fee for us to send you another flame sensor.

https://www.oemhvacpartscanada.ca/blog/nonresponsibility-disclaimer/

Cancellation of Orders:

Cancellation of Orders: Be sure you know what you are ordering before your order is placed; if you are in doubt, please ask us to check any information that you have to ensure that you are ordering the correct part. If you wish to cancel an order that you have just placed, email us or contact us through our home page to let us know, within 12 hours. Even if you cancel an order within 12 hours, you may  still be subject to a cancellation penalty of 10 to 20%, if your order has already been processed.

Being a specialty HVAC supplier requires us to place orders with our dealers for many of our products. Once an order is been placed with us and we then place this order with our dealers, the order is considered processed, and we are then committed to purchasing the item, whether the customer of ours wants to cancel the order or not we must still go ahead and purchase the item. This means that if the order is been placed with our dealers and our customer wishes to cancel we will have to apply and at cost charge to your order. This means whatever we have to pay for your item will be deducted from your overall price. We will then refund you the remainder.
This is why it is extremely important for you the customer to know exactly what you want and to be 100% sure that what you are ordering is correct. If you order has not been processed the regular cancellation policy will apply.

Orders cancelled after the 12 hour window are subject to a cancellation fee of 25-35%. If the order has already been shipped and is cancelled or refused, shipping charges will not be refunded and the order will be subject to a 35% restocking fee, once we receive it at our office. Please note that custom or special orders cannot be cancelled or refunded.

Please keep in mind that as a specialty HVAC Parts Store, most of our items are considered specialty items. If you wish to know if your items is a specialty item, please let us know by contacting us through our website contact page. It is your responsibility to ask us whether the item you have purchased or would like to purchase is a specialty item.  

We do not ship on weekends or holidays; if an order is placed on any of these days, the cancellation policy is still applied to the cancellation of orders.

More details on the cancellation of orders: At OemHvacPartsCanada.ca, we understand that customers may have misunderstood or realized that they do not need the product that they have just purchased. You have a right to cancel your order, whatever the reason is, but unfortunately when you cancel an order, costs have already been incurred in the processing of your order. OemHvacPartsCanada.ca cannot be expected to absorb these costs, as over time, these cost will add up to loss for our company. This is an unfortunate part of doing business, but to remain in business, our company must profit and cannot absorb cost because a customer has decided they no longer wish to purchase an item. 

Restocking and penalty fees: Costs are incurred and these costs cannot be absorbed by our company, which is why we charge restocking and penalty fees.

If you are ordering a special order item, you will likely be unable to cancel this order; if we are able to do the cancellation of a special order item, the restocking and penalty fee can be up to as  high as 50 to 60% of the total cost of the product. Once your item has been shipped and is no longer in our care, we do not have any authority to stop the shipping from proceeding. Therefore, you would be fully responsible fo any cost incurrec, in shipping the item back to us. Before you return the item, please notify us that you would like to return the item, as in many cases, you will not be able to return the item, regardless of condition. If the item is damaged in shipping, an exchange can be provided. Please contact us immediately if your item has been damaged during shipping.
 
If you have any questions in regards to this, please send our customer service team an email by contacting them through our home page or at OemHvacPartsCanada@hotmail.com

In developing these procedures, we hope that we can serve you, the customer, to the best of our ability. Please do not hesitate to contact us with any questions or concerns that you may have.

 

100 % OEM Genuine Products:

All of the products that we sell online at OemHvacPartsCanada.ca are 100% OEM genuine parts and filter products. We do not deal with aftermarket products that are not OEM. We also do not under any circumstances ship out used products. Whether it is an HVAC part, filter product, or humidifier filter pad, we simply do not sell used items. This means if you receive a product that you feel is not OEM or you feel that it is an aftermarket product or that the product is used; we will not entertain these claims that it was not OEM product that was received. We do not allow this to happen on our end, since we do not deal with non-OEM products. Manufacturers often change the way that they package their item and in different areas (throughout Canada, and throughout the US) there are different style of packaging, even for products from the same company. Since many product manufacturers have many different manufacturing plants throughout the world, this is how that occurs.  If you feel that the product you received is going to damage your equipment or if you feel that it has damaged your equipment. We, OemHvacPartsCanada.ca will take no responsibility for this. It is up to you whether you install the part yourself, that you have received from our company. As we only deal with OEM Genuine products, for liability reason, we cannot make any determination on the condition of your HVAC equipment prior to installation of the part you have purchased from us. If you are having problems with your equipment, it is up to you to find a qualified person to inspect diagnose, repair, or replace the OEM product that you received from our company, to your equipment. 90% of the time, the product that you are receiving from OemHvacPartsCanada.ca is the same exact part or filter that you would have received from a local HVAC (Heating/Cooling) Company.

 

Product Received, must be verified by the customer

Once you receive a product, it is your responsibility to check the item right away to ensure that it is the part that you ordered. You have 24 hours to verify that the item you received is the item you order; please notify us within 24 hours of receipt of your product, if you received the incorrect item. If there is a delay in notification of an incorrect item, the delay may cause an inability to return the item.

OemHvacPartsCanada.ca will base the delivery date, as per the expected date of pick up from the post office. If we delivered the item to you directly, we will consider the date we delivered it to your address, the delivery date.

Please check all items, which you receive from us. If you have any questions, please contact us through our home page.

Terms and Conditions on Price Matching

OemHvacPartsCanada.ca has done it's homework on the most popular Canadian Filter/HVAC Part companies. We have made our prices cheaper or equal to most of our competition's pricing. If there is a price less expensive, even after adding all of the taxes and shipping costs, then please let us know and we will do all we can to beat our competition's pricing. Please keep in mind that there are cases where we can not go down on price. If you contact us about a price match, after an order is placed, and we have done all we can to meet our competition's pricing; but you are still not happy with the price and request to have a refund, you may still be subject to a cancellation penalty of 10 to 20%, if your order has already been processed. Again, we do not wish to do this, but it is a cost that we cannot absorb. If you have any questions or concerns regarding this, please contact us.

 

Cross References part Numbers:

On specific replacement parts, HVAC items or filters that cross-reference part numbers apply to, in reference to the replacement item that you are looking at to replace.

We cannot stress the importance for all customers to read all information including cross reference numbers on the listings. This is to ensure that our cross-reference guide, is guiding you to the correct replacement part.

Every effort has been made on our part to ensure the complete accuracy of these cross reference numbers are accurate. However, OemHvacPartsCanada.ca cannot be held responsible for any errors, which may have caused you to order the incorrect part. Subsequent changes in model numbers or specifications do occur without notice to us.

This is why OemHvacPartsCanada.ca stresses the importance of all customers reading the listing and fully understanding the listing that they are reading. Do your homework. If something doesn't look right chances are it's not correct. If you see an error in our cross reference numbers please contact us before purchasing the product. We will confirm or deny whether the cross-reference number is incorrect.

You are the expert. You are the one that is on-site. Or, you are the one who is going to hire someone to install the part for you. Ensure complete accuracy, as we will not be financially responsible for any parts that have been ordered with using cross-reference numbers that may be incorrect on our website. OemHvacPartsCanada.ca always recommends to its customers to send us model and serial numbers. This is clearly advertised on our contact page of our website, it is your responsibility to provide us this information. Our staff will not chase you for this information.

If you have any questions or concerns regarding this clause, please contact us on our home page.

 

Cross matching product numbers between genuine products and aftermarket products:

This process can be very difficult at times and may not be 100% accurate. The reason for this, is that no genuine brand supplier is going to provide aftermarket part numbers to their recommended product. For example: Lennox will not provide an aftermarket product part number A163 motor to their original 68K04 inducer motor. This means we have to obtain these aftermarket product numbers through other sources. While it may not be a problem on the popular items, the least popular items can be extremely difficult to obtain. Even if you provide us your model and serial number to your furnace, this is because you will only be quoted you on the genuine part and not the aftermarket part. It will be up to you to provide us with the aftermarket part number.

If you have any questions or concerns, please contact us through our home page

 

Always check the specification on the listing:

We cannot stress this enough. If you do not check the specifications, photo description and video that is provided on listings you may end up ordering an incorrect part. We provide as much information as possibly obtain for the listed product. Whenever possible we will provide photos and videos of the product that you will be receiving. While product numbers to both genuine and aftermarket items may change normally the specification will not. Do not rush when reviewing this information as you could end up ordering the incorrect part.

OemHvacPartsCanada.ca will not accept these as incorrect items shipped. If the item matches the listing that you purchased from this is the item that you can expect to be receiving. Remember you are the expert on-site and should not expected us to know what you are planning on using these parts for.

If you have any questions or concerns, please contact us through our home page

 

Incorrect Item Shipped

At OemHvacPartsCanada.ca, we make all attempts to send out the correct item; however, human error can occur. If you receive an item, which you did not order, it is imperative that you notify us immediately. From the moment the item is received, you will have 24 hours to check to ensure that you have received the correct item. After the 24 hour mark has passed, from the day you receive an incorrect item, you will be required to ship the item back to us, at your own expense. The reason we say this, is because it is your responsibility to check and double check the part, which you received right away, to ensure the item is correct and is not damaged.

Restocking fees and processing fees may be applied, in the event that you notify us after the 24 hour mark (if you notify us within 24 hours, we will absorb those charges). If you notify us after the 24 hour mark, you may also be required to pay the shipping cost, for us to ship the correct item to you. After the 24 hour mark, whether it is days, weeks, or months, you will not have the option to receive a refund, but you will have the option to exchange for the correct item. The reason for this is that it takes time away from our staff to track down orders, which have been shipped out more than 8 days earlier. It should not take long for you to see whether your item is correct, as you are responsible to check the item, when it is received, to ensure it is in good condition. Please keep in mind that all items, that are not given a brand on our website, will be Totaline products or Lennox products. This means that the product that you are receiving may be slightly different but still compatible with your unit. If you are looking for the exact part from your unit, please contact us on our home page, so that we can arrange to provide you the part, based on your equipment model number. Refunds or exchanges will not be permitted, if you receive a part, which is compatible with your unit and is OEM, but is not the exact part in your unit, as it is your responsibility to provide us with the part and model numbers, from your furnace or part. Also, please understand that you must look over all materials, as it is your responsibility to double check the information on the web pages, to ensure that you are satisfied with the listing before purchasing the product(s). Failure to do so could lead you to receive a part that you did not intend to receive. In this case, we would not consider this an incorrect item, that is shipped, as you are the expert on hand and we are only the supplier.

If you have any questions regarding this, please contact our customer service staff at OemHvacPartsCanada@hotmail.com or go to our contact page.

 

Incorrect information or contradicting information on the webpages, links, or emails

If you, the customer, reads any incorrect or contradicting information, it is your responsibility to contact us immediately, to inform us of the errors, as we may not be aware of this. If you choose to proceed to purchase an item, even with an error or errors, you may be unable to return an item. Do not assume that we know of the error or errors, and do not confused the error or errors as us having shipped the incorrect item. If you are unsure of any information you read or see, please notify us, so that we may clarify the information and ensure that you are receiving the part that you need.

The reason we make these statements, is that we are not looking at your heating equipment, so we have no way of knowing what the correct part is for your equipment. You have the information to provide us, so please be sure to contact us through our home page if you are unsure of what is the correct item for your heating equipment. If you contact us through our home page, please be as detailed as possible, the more information provided, the less likely it is for you to receive the incorrect item.

Our staff is constantly going through the website and makes corrections on a daily basis. Unfortunately, there are hundreds of listings on our website and we are always adding new listings, so it takes time to catch up and correct the errors. When a customer brings an error to our attention, that error becomes a priority and is corrected before any other errors.

To avoid purchasing an item that is incorrect or has the incorrect or contradicting information in the link, please send us an email to verify whether the part will work with your equipment; this is up to you to do and can be done through our contact page.

 

Stock of Products

We understand that receiving your product as quickly as possible is very important to you. OemHvacPartsCanada.ca will make all attempts to achieve this in a timely manner. However, we do ask for your understanding knowing that it can take anywhere from 1 business day to 14 business days to ship out an item, depending upon whether we have it in stock or not in stock. Please understand that we are unable to stock every HVAC part on the market, even items that are listed on our website may not be in stock. Therefore we may have to contact the manufacturer, dealer, or other supplier for the products to place an order for the item that you have just purchased. Items that are not listed on our website, are in most cases items that we have not yet sold, which means it could take 1 to 7 business days for us to receive them from the proper manufacture. Once we receive your item we will ship it out to you ASAP. If you would like to know if your part is in stock before ordering, please contact us by email at OemHvacPartsCanada@hotmail.com Once an order has been placed, it will follow the terms and conditions set out by OemHvacPartsCanada.ca. We do not make promises, guarantees, or any other warranties about when you will receive your item(s). Since unknown factors do arise, that can cause a part or item to be delayed; these factors are out of our hands. 

The difference between a restocking fee and a cancellation fees

OemHvacPartsCanada.ca does not want to charge customers cancellation fees or restocking fees, we understand that you may feel that we are unjustly trying to extort money from you. This is simply not true. The reason why cancellation and/or restocking fees can apply to your order, is to cover the cost of processing your order. OemHvacPartsCanada.ca is not making a profit off of you when charging a cancellation or a restocking fee, but is covering the cost of doing business in the processing of your order. Having to pull staff off of other assignments to deal with an order cancellation, especially when it was order over 12 hours ago, will cost us time and man hours. A cancellation fee: A cancellation fee is applied to orders that have not been shipped out. This could be to orders that are currently being ordered through a manufacturer or supplier or have been packaged and are waiting to be shipped out. Please note that it does not matter if we have the item on hand or that the item was never pulled off of the shelf; our cancellation fee has nothing to do with restocking fees, it is simply a cancellation fee to cover the cost in processing the order.

Restocking fee: Restocking fees are applied to orders that have been shipped out and have been shipped back to us for whatever reason. (Please read the Return of Item Terms and Conditions) Restocking fees will not exceed 25 – 35 % of the purchase price of the product, but in most cases will be applied. Special order items penalties, if cancelled: In most cases you will not be allowed to return your special order item, since in most cases these items are not very popular with the product manufacturer, dealer, or supplier. These orders, in most cases, have to be ordered and are non-returnable through the manufacturer, supplier or dealer, unless there was a defect, in which case a replacement will be provided. Therefore if a specialty item is to be returned, a restocking fee of 50% - 60% can be applied. Again, in most case you will not be allowed to return specialty items. Please contact us if you have any questions regarding this.

 

Returning items that Were Damaged, as a result of Shipping or Part Was Defective

Regrettably items can be damaged in the process of shipping; this is simply an area that we do not have control over. If you are purchasing your items in the Ottawa area (Ontario), OemHvacPartsCanada.ca will provide free delivery, as this is where we are located. However, in most cases items will be shipped with Canada Post.  OemHvacPartsCanada.ca makes all attempts to ensure that your item will arrive in perfect condition and is in working condition. OemHvacPartsCanada.ca has qualified, licensed, and registered HVAC specialists on staff, who inspect, test, and document every item that is sent out.  
As a company procedure, we also have our own sign off and inspection sheets that must be filled out before an item is shipped. Photos are often taken,and serial numbers and model numbers are recorded from motors, inducer motors, and most high end parts. There are a few reasons, why we do this: to catch any defaults before the product is shipped (defective parts).  Please understand that OEMHvacPartsCanada.ca is NOT a manufacturer; we are an authorized dealer for most HVAC products, that we sell. This means that we do not manufacture the parts that you have purchased from us, and although we have qualified and licensed personnel to inspect and test these items, it is plausible that you may still end up with a defective part, although this is very rare. It is the customer's responsibility to inspect the item(s), once received. You must ensure that the item has not received any shipping damage to the product and that the product is in good condition. A visual inspection is all that is needed for this; please be thorough in your visual inspection, as cracks caused by weight placed on a package could crack apart. Please take special care when inspecting inducer motors.  If you notice any damage, please take the following steps. You must fill out a statement of the damaged packaged, detailing the exact way by which you received the item and how you determined the fault. Please take photos of the damage. All of this must be sent to us in an email. Once this is submitted to us, all paperwork that we have on your item,, along with your statement and photos will be submitted to our shipping provider and a damage claim will be open. Please refrain from pressuring our staff, as they are doing their best to process your claim and will inform you as new information arises. We understand that this is a frustrating time for you and we will take and do whatever we can to expedite the process but we do ask for some understanding. We cannot make a decision regarding your claim, within hours of it being brought to our attention, this is simply not a feasible option. This process will take time and we do ask for your patience. You will be given instruction about when you will need to ship back the damaged item (Please do not ship the item back until we give you permission to do so, this could cause further delays).  Depending on what type of part you have or the type of damage sustained, you may only be requested to ship the broken item back, once the approval has been made by Canada Post. Please note, Canada Post may need to contact you directly to speak with you. After Canada Post has made an approval for your damage claim, we will then require you to ship back the item to us, if we have not already requested you to do so. After receiving  the item, we will ship out a replacement part. You will be required to cover the shipping cost for the item that you are sending back to us, we will cover the shipping cost to send you the replacement part.
During this period of the damage claim, you cannot simply ask for a refund or a return. You will not be permitted to do this and the replacement will only be sent out once the claim is approved.

As stated above, once a claim has been opened for a lost or damaged item, we are restricted by the speed at which Canada Post, the shipping provider, allow us to. Canada Post operates under their own method of business and can be slow in dealing with cases, and moving forward with them. OemHvacPartsCanada.ca can only place pressure on Canada Post, but at the end of the day, it is their policy that we are dealing with. This means that even if the time frame that it takes to resolve the shipping issues exceed an acceptable time frame for you, we will still be required to send out a replacement part, once we know Canada Post will refund us on the lost product.

In the event that you end up purchasing a part from a different supplier out of frustrating, due to the policy and procedures of OemHvacPartsCanada.ca, you will still receive a replacement, which you originally purchased from us. We encourage you not to panic and to understand that it is to do with Canada Post's policy, that requires us to be sure that Canada Post will cover the damaged or lost part, as we cannot be expected to absorb the cost. If you wish to cancel an item during this time, you will be required to get permission from a manager at OemHvacPartsCanada.ca, as in most cases, this will not be permitted. However, we do understand that certain cases can warrant a cancellation of your order. In the case if you are granted a cancellation, you will be subject to a 35% cancellation penalty, as dealing with lost or damaged claims can be very time consuming and frustrating for our staff. In the event that Canada Post refuses to take responsibility for the shipping issue, OemHvacPartsCanada.ca will not be held responsible for the lost or damaged product that you have received or have failed to receive. We will not cover a replacement part to be shipped to you, in this case. It is our recommendation that you do not take your frustrations about Canada Post out on us, if they do end up calling you for more information. If you point blame on us for the shipped item, this could result in the claim that we filed on your behalf, being denied. We take utmost care and precautions to ensure that the items are being packaged correctly and carefully, therefore we will not take responsibility for our shipping provider's shortcomings.

This process can take up to a few days or a month. We do apologize for any inconvenience that this causes, but this is out of our control.
 

Defective Part

If you have installed your part and your equipment is still not working and you suspect that it is directly related to the part that you have received. You will be required to have a licensed HVAC company perform a diagnostic on your part, to determine if it is defective. There are no exceptions to this rule. If you do not have an HVAC license and you are not registered with your governing authority, there is simply nothing we can do, until you have an HVAC company diagnose your part and have a copy of the report sent to us. This report will be reviewed by our staff. We also request that you send us photos, so that we know there are no alterations made to the part. You are not allowed to alter the part, cut wires, or perform any other modifications, and then claim the part as defective. This will lead to an immediate disapproval and your request will be voided.
You will have to fill out a statement, stating what you did when you installed the part into your equipment. After reviewing the reports, statements, and photos, we will make a decision about whether your part can be returned to us. The reason for this is, if we are unable to return your defective item to the manufacturer for the warranty, then we cannot accept the part back. Please keep in mind that defective parts are very rare. Please note, the customer will be responsible for any charge incurred from the HVAC company, who performs the diagnostic test. If you have any questions or concerns relating to any of the above, please contact us.

Contacting Customers

If OemHvacPartsCanada.ca needs to contact you, we will do so through email or through our website only.
We do not use the phone to communicate with our customers, because we would like to document everything for your benefit and for ours. If OemHvacPartsCanada.ca needs to contact you for any reason regarding: price change, out of stock items, or any unforeseen circumstances, we will do so by contacting you at the email address that you provided to us.
In most cases, if we need to contact you, we will do so within hours of you placing an order. If you place an order over the weekend or on a holiday, we will contact you on the next business day.
We can also contact you by using the customer log in account, to send you a message; we will contact you by this method, if our emails go unanswered. It is very important that you make sure that you are providing us the correct email address, we cannot stress this enough. It is also your responsibility to check your email account regularly, within the first few days of placing an order, as we could be attempting to contact you regarding an issue with your order.
Also, we recommend that you create a customer log in account on our website when you order a part, as we can use this method as an alternative contact method. Although we prefer email communication over this method, we will use this method as an alternative, if necessary. If we cannot contact you, your order could be delayed, cancelled, or put on hold until you get in contact with us.
If we have tried to contact you and we do not receive a response, after a week, you could be penalized with a restocking fee or cancellation fee, as the longer your order is held, the more cost we incur, as we are now holding onto stock that we could sell to another customer. 
If you decide to continue with this order, after we address the concerns, we will wave the penalty (which is usually 10% - 20% of the cost of the purchased item). We do not want to do this to any customer by please understand that we cannot be expected to absorb this cost.
If you have any questions or concerns, please feel free to let us know.
 

Holidays and Weekend Orders

At OemHvacPartsCanada.ca you are allowed to purchase an item off of our site 24 hours a day, 365 days a year.

However, we do ask for your patience, if you place an order, during either a holiday or a weekend.

OemHvacPartsCanada.ca is closed on weekens, so in most cases there will not be a staff member to answer emails or process orders, until Monday. On Monday, emails will be responded to and orders will be shipped. There is no way that any orders are shipped out on weekends, because our distributors, suppliers, manufacturers, and shipping providers are all closed on weekends.

In some cases, this can cause the shipping time to increase, especially around Christmas and New Years. Between these two holidays, most of our distributors and suppliers operate with a skeleton staff and this can cause a delay in emails being returned to our customers because we work very close with the distributors and suppliers.

We do ask for patience and understanding during the weekends and the holidays. In the event that you wish to cancel an order, placed on a weekend or holiday, our cancellation policy still applies, as costs will still be incurred.

 

For Quebec Customers:

If you are located in the province of Quebec and you wish to purchase an HVAC product from us, please read the following information. In order to purchase a product from us, you must fully understand that you are purchasing a product from an Ontario owned business. While we do our best to ensure that each product listed on our website is current, up to date, and without errors, we cannot guarantee 100% that there are no errors on our website. We sell hundreds of items and human error can occur when it comes to relaying product information through our website. You should also be aware that some of our HVAC product dose not have complete information listed on the page(s) . It is recommended that you contact us with your furnace/AC unit model and serial numbers to find the correct part You, as the customer, should have a basic understanding of the product, which you are purchasing, as our business is a speciality HVAC filter and parts store.  As such, we rely on the customer's knowledge of what they are looking for and it is implied that the customer has a general knowledge of what they are looking for; should you, as the customer, not have the knowledge necessary, it is advised that you contact us with as much information about your filter(s)/HVAC equipment as possible, so that we may assist you to the best of our abilities. We are unable to force customers to contact us and we do not have the ability to know what each customer's knowledge and understanding is, when they order products from us; if you do not agree with this or if you feel that this does not stand according to the OPC then you are prohibited from ordering a product from us. You must understand that our website could include discrepancies or contradictions of dimensions, weight, or specifications regarding products; this list is not meant to be expansive of all discrepancies that may be present on this website, as there may be other errors that are unintended. If you see an error or if you see something that you are unsure of, then it is your sole responsibility to contact us to make us aware of an error or to ask us about something of which you are unsure. Please understand that our Terms and Conditions are put on our website to inform you of what we can and what we cannot do, and to be up front and honest with you the customer. Again, it is your responsibility to report errors, failure to do so could lead to your receipt of a product which you did not order. Our staff does all that they can to ensure that they are up front and honest with each customer, as we find no reason to intentionally mislead customers. If an error is made, please understand that it is simply an error, and should no be looked at a deliberate act to intentionally withhold information from or mislead our customers. Please understand that you are ordering products from an Ontario speciality HVAC store and products are continually changing in this industry and sometimes things change without notification; please also understand that our products are speciality HVAC products and many are not held in stock and therefore cannot be easily returned. In most cases, there is a very short period of time when we can return or exchange a product and understand that penalty and restocking fees will be applied. It is imperative that you notify us about an issues with your order within 24 hours of receipt of the item, as we must adhere to our dealer's terms and conditions, in regards to returns and exchanges. If find an error or realize that you made an error prior to receiving your order, we cannot guarantee the cancellation of your order, due to the fact that sometimes our order processing can happen within a few hours; in this case, please contact us immediately and these issues will be handled on a case by case basis. This policy applies to cases where you received the incorrect item also; it is important that you do not wait days, weeks, or months to notify us of an error, as we are unable to perform an exchange after 24 hours of your receipt of the item. While we sell hundreds of items, we do not stock every item on our website, the items that we do not stock are considered speciality items and it is up to you to ask us whether we have the item on hand. If you feel that the terms and conditions on our website do not live up to the OPC standards, then you are prohibited from purchasing a product from us. You must understand that in most cases, sales are final unless of defect, damage or written permission from a staff member to allow a return to be completed. All damaged products will be replaced with brand new undamaged items (For more information on this, please read our damage policy). If you proceed in purchasing an item from us and disagree with our Terms and Conditions that have been set out for all Quebec customers, then we will cancel the transaction and refund your money. When you proceed to purchase an items from us, you are accepting and agreeing fully with our Terms and Conditions, on our website, and our bound to them, as this is a contract between OemHvacPartsCanada.ca and you, the customer, regardless of your location. If you have any questions regarding this, it is up to you to contact us before ordering a product from us. OemHvacPartsCanada.c makes all attempts to inform our customers of what we can and what we cannot do. Remember, it is your, the Quebec customer's, responsibility to read and fully understand our Terms and Conditions on our website; if you do not agree with them or believe that they do not follow the OPC standards, you are prohibited from purchasing any products from OemHvacPartsCanada.ca

US Customers

When purchasing parts from us, when you are located in the USA, please keep in mind the following:

OemHvacPartsCanada.ca is the supplier of the part(s), but we are not the shipper, and as mentioned in our Terms and Conditions, we cannot be held responsible for the shipper's errors, both for Canada Post and the USPS. If there are any damages, delays, or items going missing, please contact us, as we will have to open a complaint with Canada Post. 

Please understand that this process is time consuming, and we cannot make any promises regarding the time frame for resolution of this issue.

If you run into a problem with your shipped item, please read the Terms and Conditions, regarding these rare instances.

OemHvacPartsCanada.ca cannot guarantee when you will receive your item, as Customs and the USPS work under their own governance, which can cause the shipped item to be delayed.

We have no authority over these agencies, and in most cases you will have to contact the Customs Agency, if there is a problem with the package. If there is an issue and you need to contact US Customs, we will do this for you, if you would like us to do this on your behalf.

OemHvacPartsCanada.ca does not cover the cost of any duties or any taxes that the US government has levied on your item. You are solely responsible for covering any duties and taxes levied on your packages.

If you have any other questions or concerns regarding this, please feel free to Contact us.